Support

Quick troubleshooting

• Confirm you have an active internet connection, then fully close and reopen Snap Puzzle.
• Check that camera or photo library access is enabled for the feature you are using.
• If a puzzle does not arrive, ask the sender to confirm the recipient and resend it.
• Install the latest available version from the App Store before reporting a repeat problem.

Safety and privacy

Use the in-app report and block controls for unwanted content or users. You can change device permissions at any time. Read the Privacy Policy for details about data and privacy choices.

Delete your account

Open Snap Puzzle, go to Settings, and use the permanent account deletion control. If you cannot access your account, email puzzlesupport@hertzmc.com.

Contact support

Email Snap Puzzle support at puzzlesupport@hertzmc.com. Include your app version, device model, iOS version, what you expected, and what happened. Do not include passwords or one-time sign-in codes.